Last Updated: 06 / 03 / 2025

Welcome to Tiffany & Glow! These Terms and Conditions outline the rules and regulations for the use of our website tiffanyandglow.com and the purchase of our soy wax candles and related products. By accessing or using our website and products, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website or products.

1. GENERAL INFORMATION

Business Name: Tiffany & Glow

Website: tiffanyandglow.com

Email: [email protected]

Applicable Law: These terms are governed by the laws of Cyprus.

2. PRODUCTS AND SERVICES

Product Description: We sell handcrafted soy wax candles and related accessories.

Pricing: All prices listed on the website are in EUR and subject to change without notice.

Availability: We reserve the right to limit product sales or discontinue any product at any time.

Handmade Variations: As our candles are handmade, slight variations in color, texture, and fragrance may occur.

3. ORDERING AND PAYMENT

Order Process: Orders are placed through our website. You must provide accurate billing and shipping information.

Order Confirmation: You will receive an order confirmation via email after a successful transaction.

Cancellations: Once an order is placed, it cannot be canceled or modified.

4. SHIPPING AND DELIVERY

Shipping Locations: We ship worldwide.

Processing Time: Orders are processed within 3-9 business days.

Shipping Costs: Calculated at checkout and may vary based on location.

Delivery Estimates: Estimated delivery timeframes are provided at checkout but may vary due to external factors.

Lost/Damaged Packages: We are not responsible for lost or damaged shipments. Please contact the carrier for assistance.

5. RETURNS AND REFUNDS

Return Policy: Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item is defective.

Defective Products: If you receive a damaged or defective item, contact us within 4 days of receipt with photographic evidence, and we will review your claim.

Refunds: If approved, refunds are processed back to the original payment method within 1-5 days.

6. PRODUCT SAFETY AND LIABILITY

Candle Safety: Always follow safety instructions provided with each candle.

Warnings: Never leave a burning candle unattended. Keep out of reach of children and pets.

Liability: Tiffany & Glow is not responsible for any damages or injuries resulting from improper use of our products.

7. INTELLECTUAL PROPERTY

Copyright & Trademarks: All content on our website, including text, images, logos, and designs, is the property of Tiffany & Glow and may not be used without our written consent.

8. LIMITATION OF LIABILITY

Tiffany & Glow is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

9. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the last updated date.

By using our website and purchasing our products, you acknowledge and agree to these Terms and Conditions.